Policy
Shipping Policy
This shipping page explains how customer orders are prepared and shipped.
Where we ship
The store currently ships within Canada. Delivery availability may depend on the product, destination region, shipping calculation, and carrier availability.
PO Box and remote addresses use a Canada Post contract-rate estimate at checkout. If the address or current rate cannot be verified, checkout will not accept payment for the order.
Shipping charges and timing
The shipping cost shown at checkout is the customer-facing shipping charge for that order.
Our standard-delivery offer covers shipping for eligible Canadian street addresses. There is no minimum order value. We may dispatch one order in multiple parcels; this does not add a customer shipping charge.
PO Box and remote orders are excluded from the standard-delivery offer. We estimate one combined parcel by the catalogued packed weight of all ordered items and charge the Canada Post contract rate shown at checkout, including the applicable fuel surcharge and destination tax. Later carrier adjustments are paid by us, not added to the customer order.
Products that cannot use the standard service, including any non-splittable overweight order, require a separate carrier quote or manual review. We do not accept payment without a valid checkout shipping quote.
Estimated delivery is 3–7 business days after an order is confirmed. This normally includes 1–2 business days for order processing and 2–5 business days in transit.
Business days are Monday through Friday, excluding statutory holidays. Processing and transit times are estimates rather than fixed delivery commitments, and remote or restricted destinations may take longer.
Orders containing a preorder
An in-stock item may be purchased with a preorder from one confirmed inbound shipment. The in-stock inventory is reserved when payment is completed.
All items in that order are held and shipped together after the preorder reaches our Canadian warehouse. The order is not split into an earlier in-stock delivery and a later preorder delivery.
Products from different preorder inbound shipments must be checked out separately. The cart, checkout, and order confirmation show the applicable estimated Canada-arrival window before payment.
Payment and tracking
Orders are not shipped until payment is manually verified. For e-Transfer orders, payment is pending until the team confirms the transfer outside the website.
e-Transfer orders may expire if payment is not received or verified by the payment deadline. Tracking will be provided when available after shipment.
For shipping questions, email support@canada-limited-drop-store.com.