Returns & Refunds

Email support@canada-limited-drop-store.com within 24 hours after the carrier marks the order as delivered. Include your order number, the email used at checkout, a description of the issue, clear photos of the product, and clear photos of its packaging.

Do not send an item back before the return is approved. The return address and return instructions are provided by email only after approval.

Returns are reviewed case by case. A change of mind, colour preference, or ordering the wrong size does not automatically qualify for a return. If a customer-selection return is approved as an exception, the customer pays the return shipping cost.

The customer is not responsible for approved return shipping when we sent the wrong item or when we verify that the item was damaged in transit or defective. Follow the instructions provided in the approval email.

A refund is processed only after the returned item is received and inspected, and the return passes inspection. The refund is sent to the original payment method; provider processing time may apply after we issue it.

Approved e-Transfer refunds are handled manually. Refunds are not automatic or instant.